This unique program addresses the issue of how healthcare professionals, including chaplains and students, tell patients bad news. Although many healthcare professionals learn the essentials of their trade the role of messenger is often not part of their educational training. Throughout this program experienced professionals and patients offer valuable information about how to successfully fulfill the role of a messenger telling bad news.

The Following Topics are Discussed:
• Learning compassion and empathy
• Where to tell bad news (A private space)
• How family members receive the bad news
• Respecting patients feelings and their emotional impact
• Making sure the bad news is clearly understood
• The Do's and Dont's for delivering bad news
• The importance of eye contact, silence and attention
• The "D" words death & dying
• Dealing with anger, sadness, grief and pain